{"id":22247,"date":"2023-10-30T10:43:04","date_gmt":"2023-10-30T07:43:04","guid":{"rendered":"http:\/\/berrakmobilya.com\/?page_id=22247"},"modified":"2023-11-13T13:47:46","modified_gmt":"2023-11-13T10:47:46","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/berrakmobilya.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_raw_html]JTNDaDElMjBzdHlsZSUzRCUyMmRpc3BsYXklM0Fub25lJTIyJTNFRnJlcXVlbnRseSUyMEFza2VkJTIwUXVlc3Rpb25zJTNDJTJGaDElM0U=[\/vc_raw_html][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; css_animation=&#8221;fadeIn&#8221; css=&#8221;.vc_custom_1564822800343{margin-right: -50px !important;margin-bottom: 8vh !important;margin-left: -50px !important;background-color: #ffffff !important;}&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243; woodmart_disable_overflow=&#8221;0&#8243;][vc_column css=&#8221;.vc_custom_1496938621896{margin-bottom: 20px !important;border-right-width: 1px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;border-right-color: #e8e8e8 !important;border-right-style: solid !important;}&#8221; offset=&#8221;vc_col-lg-6 vc_col-md-6&#8243;]\n\t\t<div id=\"wd-654b3031c8c3c\" class=\"title-wrapper  woodmart-title-color-default woodmart-title-style-default woodmart-title-width-100 text-left woodmart-title-size-default \">\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<span class=\"left-line\"><\/span>\n\t\t\t\t<h4 class=\"woodmart-title-container title  woodmart-font-weight-\" >BEFORE SHOPPING<\/h4>\t\t\t\t\t\t\t\t<span class=\"right-line\"><\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\n\t\t[vc_tta_accordion shape=&#8221;square&#8221; color=&#8221;white&#8221; c_icon=&#8221;chevron&#8221; c_position=&#8221;right&#8221; active_section=&#8221;1&#8243; no_fill=&#8221;true&#8221; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;Can I buy the products individually? Or do I have to buy it as a set?&#8221; tab_id=&#8221;1484652030151-41d816a1-ec062fcb-4dbf&#8221;][vc_column_text text_larger=&#8221;no&#8221;]You can buy our products as a set or individually.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How long does the delivery time take?&#8221; tab_id=&#8221;1484652030190-407b08ef-5de72fcb-4dbf&#8221;][vc_column_text text_larger=&#8221;no&#8221;]Although our delivery times vary periodically, it is 15 business days for furniture group products and 21 business days for sofa group products.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Do you assemble the product after purchasing it?&#8221; tab_id=&#8221;1484652030238-302a2c7c-fe6f2fcb-4dbf&#8221;][vc_column_text text_larger=&#8221;no&#8221;]The delivery and assembly of orders from the following provinces, where our shipments are concentrated, are carried out by our own services. For orders coming from other provinces, we receive assembly services on your behalf from our contracted services.<\/p>\n<p><b>The provinces where we provide service: <\/b>Istanbul, Ankara, Izmir, Bursa, Afyon, Bal\u0131kesir, Bolu, \u00c7anakkale, D\u00fczce, Eski\u015fehir, Gebze, K\u00fctahya, Manisa, Sakarya, U\u015fak, Yalova<\/p>\n<p><strong>NOTE:<\/strong><\/p>\n<ul>\n<li><em>Our free delivery service is valid for products valued over 5000 TL.<\/em><\/li>\n<li><em>You must indicate with your order that you would like to receive installation service from our contracted services. <\/em><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Which product groups do you produce?&#8221; tab_id=&#8221;1484652030262-e10da133-51b02fcb-4dbf&#8221;][vc_column_text text_larger=&#8221;no&#8221;]We produce in Bedroom, Dining Room, Wall Unit, Sofa and Corner Set groups.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can you ship anywhere domestically?&#8221; tab_id=&#8221;1564822901874-00239b48-3745&#8243;][vc_column_text text_larger=&#8221;no&#8221;]We deliver to doorstep addresses all over Turkey.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Will I receive the product I ordered from Europe?&#8221; tab_id=&#8221;1564823048257-41363138-1205&#8243;][vc_column_text text_larger=&#8221;no&#8221;]We have a furniture store in Cologne, Germany. We make regular shipments every month. If you order from anywhere in Europe, we deliver your product to your address.<\/p>\n<p>NOTE: For international orders, shipping and customs expenses are the responsibility of the buyer. If you wish, we can also carry out the transportation and customs procedures for you for a fee.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column css=&#8221;.vc_custom_1496938627545{margin-bottom: 20px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;}&#8221; offset=&#8221;vc_col-lg-6 vc_col-md-6&#8243;]\n\t\t<div id=\"wd-654b303d648d6\" class=\"title-wrapper  woodmart-title-color-default woodmart-title-style-default woodmart-title-width-100 text-left woodmart-title-size-default \">\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<span class=\"left-line\"><\/span>\n\t\t\t\t<h4 class=\"woodmart-title-container title  woodmart-font-weight-\" >AFTER SHOPPING<\/h4>\t\t\t\t\t\t\t\t<span class=\"right-line\"><\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\n\t\t[vc_tta_accordion shape=&#8221;square&#8221; color=&#8221;white&#8221; c_icon=&#8221;chevron&#8221; c_position=&#8221;right&#8221; active_section=&#8221;1&#8243; no_fill=&#8221;true&#8221; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;I have made the payment, what should I do now?&#8221; tab_id=&#8221;12fcb-4dbf&#8221;][vc_column_text text_larger=&#8221;no&#8221;]If you made the payment by Credit Card;<\/p>\n<p>Our customer representative will call you and tell you that your order has been confirmed and inform you about the delivery date and other details.<\/p>\n<p>If you made the payment by Bank Transfer;<\/p>\n<p><em><strong><a href=\"https:\/\/api.whatsapp.com\/send?phone=00905425410816\" target=\"_blank\" rel=\"noopener noreferrer\">WhatsApp<\/a><\/strong> After you send the bank receipt to our line, our customer representative will call you and inform you about the delivery date and other details.<\/em>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can you provide information about the shipping process after placing the order?&#8221; tab_id=&#8221;1594543565758-1a1b4c1e-3c22&#8243;][vc_column_text text_larger=&#8221;no&#8221;]<\/p>\n<ul>\n<li>After placing your order, your payment will be checked according to the payment method you have chosen.<\/li>\n<li>After payment confirmation is received by the accounting department, your order is processed and made ready for shipment within the deadlines.<\/li>\n<li>After the shipment planning is done, our relevant personnel will be contacted and you will be informed about the shipment date.<\/li>\n<li>Finally, shipment is made on the planned date and the products are delivered to your address.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;I made a money transfer \/ EFT. Do I need to notify?&#8221; tab_id=&#8221;1484056430132-f06cc1b5-a7ca2fcb-4dbf&#8221;][vc_column_text text_larger=&#8221;no&#8221;]<em><strong><a href=\"https:\/\/api.whatsapp.com\/send?phone=00905425410816\" target=\"_blank\" rel=\"noopener noreferrer\">WhatsApp<\/a><\/strong> You need to send the bank receipt to our em&gt; line. Otherwise, the confirmation of your order will be delayed and the delivery time will also be delayed.<\/em>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;I gave up my order, what should I do?&#8221; tab_id=&#8221;1484049984302-e0b553b6-82dc2fcb-4dbf&#8221;][vc_column_text text_larger=&#8221;no&#8221;]To cancel your undelivered orders, it is sufficient to inform us in writing using the communication channels.<\/p>\n<p>If your order has been delivered and you want to exercise your right of withdrawal within 14 days, you must declare that you wish to exercise your right of withdrawal in writing through communication channels.<\/p>\n<ul>\n<li>Your money will be refunded to your specified account or credit card within 10 days. (The seller cannot be held responsible for the banks&#8217; practices regarding refunds to be made to the credit card)<\/li>\n<li>Then, we will receive our products completely from your address within 20 days at the latest.<\/li>\n<\/ul>\n<p>(If your product was installed by our services, it will be taken back by our services. Otherwise, it is the buyer&#8217;s responsibility to send the product undamaged and complete.)<\/p>\n<p><a href=\"http:\/\/berrakmobilya.com\/iletisim\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Our Communication Channels;<\/strong><\/a><\/p>\n<p><em><strong><a href=\"https:\/\/api.whatsapp.com\/send?phone=00905425410816\" target=\"_blank\" rel=\"noopener noreferrer\">Our WhatsApp Line<\/a> <\/strong>&lt; \/em&gt;: 05425410816<\/em><\/p>\n<p>Our Phone Number: +90 224 715 40 54 (PBX)<\/p>\n<p>Our Email Address: info@berrakmobilya.com[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;The product has a missing\/damaged part, what should I do?&#8221; tab_id=&#8221;1484057271889-b3b2ad15-15f72fcb-4dbf&#8221;][vc_column_text text_larger=&#8221;no&#8221;]All you have to do is inform the customer representative using our communication channels. Afterwards, action will be taken regarding the missing or damaged part as soon as possible.<\/p>\n<p><a href=\"http:\/\/berrakmobilya.com\/iletisim\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Our Communication Channels;<\/strong><\/a><\/p>\n<p><em><strong><a href=\"https:\/\/api.whatsapp.com\/send?phone=00905425410816\" target=\"_blank\" rel=\"noopener noreferrer\">Our WhatsApp Line<\/a> <\/strong>&lt; \/em&gt;: 05425410816<\/em><\/p>\n<p>Our Phone Number: +90 224 715 40 54 (PBX)<\/p>\n<p>Our Email Address: info@berrakmobilya.com[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;My product did not arrive within the estimated delivery time. What will happen now?&#8221; tab_id=&#8221;1484056425804-e857e9fe-0c572fcb-4dbf&#8221;][vc_column_text text_larger=&#8221;no&#8221;]Possible delays in the delivery date will be notified to you at least 2 days before the delivery date. In case of a delay in extraordinary circumstances without notifying you, you can get information about the delivery status of your order by using our communication channels.<\/p>\n<p><a href=\"http:\/\/berrakmobilya.com\/iletisim\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Our Communication Channels;<\/strong><\/a><\/p>\n<p><em><strong><a href=\"https:\/\/api.whatsapp.com\/send?phone=00905425410816\" target=\"_blank\" rel=\"noopener noreferrer\">Our WhatsApp Line<\/a> <\/strong>&lt; \/em&gt;: 05425410816<\/em><\/p>\n<p>Our Phone Number: +90 224 715 40 54 (PBX)<\/p>\n<p>Our Email Address: info@berrakmobilya.com[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_raw_html]JTNDaDElMjBzdHlsZSUzRCUyMmRpc3BsYXklM0Fub25lJTIyJTNFRnJlcXVlbnRseSUyMEFza2VkJTIwUXVlc3Rpb25zJTNDJTJGaDElM0U=[\/vc_raw_html][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; css_animation=&#8221;fadeIn&#8221; css=&#8221;.vc_custom_1564822800343{margin-right: -50px !important;margin-bottom: 8vh !important;margin-left: -50px !important;background-color: #ffffff !important;}&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243; woodmart_disable_overflow=&#8221;0&#8243;][vc_column css=&#8221;.vc_custom_1496938621896{margin-bottom:<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":80,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-22247","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>About Furniture - Berrak Mobilya<\/title>\n<meta name=\"description\" content=\"Quality furniture solutions and special designs! 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